Returns and Exchanges

We want you to love your GWEN Beauty Co. products. If anything turns out not to be the right fit, we accept returns and exchanges on unused items within 15 days of delivery.

• We accept returns and exchanges on unused, unwashed items with all original tags attached.

• Returns must be postmarked, or scanned by the carrier, within 15 days of the delivery date shown on your tracking.

• We are not able to cover return or exchange shipping, or to provide prepaid return labels.

• Refunds are issued to your original payment method. 

• Original shipping charges are not refundable.

• Please send one order per return package. Items from different orders cannot be combined.

Condition requirements

To be accepted, your item must arrive:

• Unused and unwashed

• Free of hair, styling product, pet hair, and odor, including smoke and fragrance

• With all original tags still attached

• In its original packaging whenever possible

Items that arrive used, washed, damaged after delivery, or with tags removed cannot be accepted. 

Not eligible for return or exchange

• Monogrammed items

• Items marked Final Sale at the time of purchase

• Items postmarked outside the 15-day window

Exchanges

Exchanges are subject to availability. Shipping in both directions is the customer's responsibility.

If the colorway you requested is unavailable once your exchange reaches us, we will process a return instead.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received something other than what you ordered, email help@gwenbeauty.com within 3 days of delivery with your order number and a photo.

We will make it right at no cost to you. 

Refund timing

Once your return arrives and passes inspection, allow 3 to 5 business days for us to process it. You will receive an email confirmation when your refund is issued. 

How to start a return 

Visit our Return Portal with your order number and email address, and follow the directions on screen.

Where to send it

GWEN Beauty Co. ATTN: RETURNS 78 Plant Drive, Monroeville, AL 36460

Questions? Email us at help@gwenbeauty.com.